Book Review: The Power of Habit by Charles Duhigg -
Swimming in a Sea of Love: Why a Philanthropic Supply Chain is Key for Scalable Growth -
The Five Stages of Strategic Grief - Frances Frei and Anne Morriss - Harvard Business Review -
Salesforce co-founder says the company embraces social media and the cloud -
Social Enterprise: Why Philanthropy is Ripe for Disruption | BostInno -
Before you consider starting a new business, or expanding the one you have, study these 5 competitive forces before making a decision.
Disabilities Can Be Workplace Assets - NYTimes.com
Point of View: Tease Out: Being Mean Won't Solve Childhood Obesity -
A New Way to Talk About the Social Determinants of Health -
From Robert Wood Johnson Foundation.
"No" is the New "Yes": Four Practices to Reprioritize Your Life -
People Are Awesome: The Coffee Shop Where Everyone Pays for Everyone Else's Drinks - News - GOOD -
Video - Girl Effect -
Lots of positive business outcomes when customer service goes right …
the underlying value to all these is customer service differentiation.
When customer service sets your business apart and gives it a competitive edge, it becomes a key component of your value proposition and marketing campaign.
Infographic source: Visual.ly